If you advised us that you would be able to pack your box within 30 minutes, our storage architects will wait to receive or collect your valuables. If the waiting time exceeds 30 minutes, we reserve the right to reschedule the same and charge you a fee of PHP 550.00 for the failed collection trip. You have up to two weeks (14 days) to schedule a pick-up after we drop off your boxes. You can set the pickup of the boxes in the customer portal, the same time when you placed your reservation. If you hold on to the boxes for more than 14 days, we’ll charge you as if the containers were stored with us in our own facilities.